All questions related to your profile and managing it

• How can I change my password? 501
• I play in several clubs, can I have a single login? 332
• I have a single account across several clubs, how do I choose which club to display? 282
• A family member wants to become a member, can I add them? 222
• How do I book for a family member? 83
• I've lost my password. How can I recover it? 306
• How do I change my profile photo and information? 105
• I have several accounts: how do I merge them into a single login? 91
• How do I change the site language? 95
• How do I set my personal access code? 98
• My data: download, leave the club, delete my account 139
• How do I become a club member online? 125

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 223
• Why are some cells pink on the board? 428
• How can I make a booking 1026
• How can I book with a guest? 329
• How can I edit a booking? 275
• How can I delete a booking? 371
• All courts are occupied. Can I join the waiting list? 158
• What payment methods are available to me for a booking? 179
• How to create an open booking 130
• How to join an open match 99
• Where can I find the court access code (door code)? 94
• How do I withdraw from an open match? 82
• How do I view my booking history? 84
• How do I see the weekly schedule? 102
• How do I find and book at another club? 90

How do I register for a camp or a school?

• Sign up for a tennis lesson 165

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 81
• How do I pay for a booking with my wallet? 94
• How do I split the payment with my partner? 93
• How do I use my restaurant vouchers? 84
• How do I view and pay my invoices? 119
• How do I download my certificates? 146
• How do I send money from my wallet to another member? 158

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 69
• How do I join my club's WhatsApp groups? 81
• How do I take part in the Défi-Plugin (challenge tournament)? 117

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 80
• How do I turn on dark mode? 82
• How do I install the Plugin.ch mobile app? 94
• How do I choose the notifications I receive on my phone? 134
• Where can I find the messages sent by my club? 130

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 132
• The administration home page 145

• Manage access 139
• Manage membership cards 126
• Manage clubhouse 105
• Manage restaurant credit 133
• Manage email sending 81
• Manage invoicing 101
• Manage member groups 112
• Manage registrations 111
• Manage special days 81
• Manage offers 105
• Manage online payments 100
• Manage billing regions 89
• Manage the club manager 97
• Manage challenge tournaments 86
• Manage RFID validation 99
• Manage general settings 120
• Setting up the accounts (general ledger) 138
• Configure EBICS: connect Plugin.ch to your bank 131
• Gate access log 143
• Manage multiple buildings 119

• Create a new court 81
• Manage court groups 113
• Manage booking periods 126
• Manage court usage 117
• List, edit, or delete a court 99
• Manage sports 124
• Close courts 149

• Create a new season 109
• Edit or delete a season 131
• Open the winter season by copying last season 97
• Link a sport to a season 128

• Manage recurrence authorizations 123
• Manage restrictions 116
• Manage subscription type 119
• Create booking prices: per session or per season 98
• Check rates with the rate grid 147
• Manage non-member and pay-as-you-go deductions 123
• Booking without a subscription: the guest subscription 142

• Create an item 111
• Assign an item to a member 116
• Edit or delete an item 109
• Delete an item assigned to a member 99
• Import linked items from Excel 156

• Display the member list 111
• Create a new member 112
• View a member's detailed information 96
• Display a member's operational data 81
• Manage member subscriptions 100
• Import member data 109
• Print member cards 102
• Print and export the member list 104
• Charge an item to a member or a group 86
• Link a member to a group 93
• Edit and delete a member 114
• Search for a member 95
• Managing duplicates: merging two profiles 137
• Managing units to be deducted: personalised hours and non-members 154
• Manage Swiss Tennis licenses 138
• Topping up a member's wallet 110
• Find and reactivate a removed member 133
• Issue a certificate for a member 120
• Managing families 108
• Handling erasure requests (GDPR) 120

• Add a new sponsor 94
• Invoice sponsors 92
• Re-invoice sponsors 92

• Assign and remove a role 97
• Roles and access: create and edit a role 119

• Activating the Lessons module 106
• Creating lesson items 110
• Create, edit, and delete a lesson 93
• Manage lesson groups 112
• Manage lesson enrollments 116
• Prerequisite 112
• Invoice and reminder texts 100
• Teachers' schedule 140
• Grouped payments of registrations (basket) 153
• Change the rate of a registration 156
• Copy a lesson for the next season 139

• Complete management of equipment rental 109

• Find old invoice groups (archives) 114
• Invoice considerations and display 86
• Create invoices 132
• Send invoices by email 95
• Manage payment reminders 91
• Print invoices 104
• List and search invoices 80
• Edit and delete invoices 97
• Invoicing a membership fee or an item: what's the difference? 114
• Automatic reminders for e-mail invoices 152
• Keeping the accounts with the general ledger 137
• Manage family discounts 125
• Import accounts from Excel 130
• Carry an overpayment over to the next invoice 154
• Transit accounts for online payments 29
• How invoice dates are calculated 145
• Annuler une facture ou une ligne déjà comptabilisée 83

• List of bank payments 96
• Processing via bank files 97
• Process a manual payment 108

• Process installments 117

• Managing bookings in the schedule 157
• Configure and use open matches 92
• Manage the set times 105
• Create a promo code and use it 103
• Refund a fixed-hour session that was released and taken again 159
• Moving a booking and creating a recurrence in the schedule 149
• Creating and managing recurrences 147
• The weekly view and the all-sports view 134
• The cash journal and the history of a booking 156
• Manage cash register prices 118
• Offering items with a booking 103
• Deleted bookings and deletion records 135
• Replace a player on a fixed hour 116
• A fixed hour cannot be added: nothing is displayed 135

• Manage automatic emails 113
• Sending bulk emails 108
• Manage messages 114
• History of sent emails 116
• Writing an e-mail with the editor 136
• Birthday and inactive member e-mails 141

• Manage challenge tournaments 98

• Enable partner search 104

• The statistics dashboard 95
• Invoicing bookings from the statistics 139

• Access the program 103
• Booking by a member 117

• Creating and configuring a lesson 101
• Sign up for a tennis lesson 88
• Managing registrations (administrator) 104
• Managing groups and the schedule 99
• Tennis lesson invoicing 108
• Invoicing check and Youth and Sport export 86

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 121
• Adding and editing an employee 137
• Special cases: minor salary, young people, pensioners, LPP 125
• Running the monthly payroll 127
• Entering a compensated absence (army, maternity, illness, accident) 124
• The 13th salary and holidays for hourly employees 120
• Paying salaries and reconciling them with the bank 121
• Correcting an approved payslip 118
• Salary certificates and annual lists 121

You'll find all the questions about booking without an account

• How can I book if I don't have an account 929
• Where can I find available courts in my area? 209
• How can I edit/cancel my booking if I don't have an account? 202